FAQ
HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
WHEN WILL MY ORDER SHIP?
Items orders are usually processed and shipped within 3-5 days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.
If your order hasn’t shipped throughout the regular time frame, please reach out to us! We’ll resolve it asap. Support@topwowamazing.com
Please see all of our Shipping Policy.
HOW DO I TRACK THE STATUS OF MY ORDER?
Please visit our Order Tracking Page to track the status and location of your order.
WHY THESE HAS BEEN NO UPDATE ON MY TRACKING?
If it has been more than 10 days since your order has shipped and not reflected on the shipper’s website or no update tracking information since the last tracking update, please contact us at Support@topwowamazing.com for further assistance.
I NEED HELP WITH A LATE ORDER.
Expected delivery from our store typically is between 12 to 20 business days in USA.
If your order has not arrived after 25 business days, please contact us for timely support.
WHEN WILL I RECEIVE MY TRACKING NUMBER?
Sport Fan Ohio Needs to Manufacture your items before Shipping.
We allow 24 hours for our customers to cancel their order.
After that 24 hours, we will process your order and get it ready for shipping. Which take 3-5 business days.
You will receive an email as soon as it ships with all tracking details.
WHAT IS YOUR RETURN POLICY?
You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items.
To return your merchandise, please email: Support@topwowamazing.com for the return address and always include your ORDER NUMBER and full NAME.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.
CANCELLATION POLICY
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.
To cancel your merchandise, please email: Support@topwowamazing.com and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
CHANGE MY ORDER
You may amend your order and address details within (24) hours of purchase. Please contact Support@topwowamazing.com as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
DAMAGED PRODUCT
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to Support@topwowamazing.com. Please include your ORDER NUMBER, FULL NAME and brief description.
- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.
Why the color of the product I received look different than the one from the website?
Colors are very Different from One Eye to Another.
Actual colors may vary; every monitor or portable devices have different capabilities to display colors and that everyone sees these colors differently.
We try to edit our photos to show the samples as life-like as possible.
Sport Fan Ohio cannot guarantee that the color you see on your device accurately portrays the actual color of the product you will receive.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email Support@topwowamazing.com and your email will be forwarded to the right person!
WHAT CARRIER DO YOUR ORDERS SHIP WITH?
All U.S. and International orders are shipped via USPS and EMS.
ARE THERE DUTIES FOR AMERICAN ORDERS?
No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!
PROMOTIONS
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
PAYMENT
We accept all major credit cards via Stripe ,Paypal and Paypal payments
HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored
Our Contact Details:
Address in US: 11923 NE Sumner ST Portland, Oregon, 97220 – United States
Phone US: (+1) (818) 213-8686 (*Currently, we are unable to handle your call/voicemail/phone message. Please leave an email)
Email: support@topwowamazing.com
Business Hours
Monday – Friday 9am to 5pm
Saturday – 9am to 2pm
Sunday – Closed